The process involves three key steps:

• Consultation: We start with a personalized consultation to understand your vision and ideas for the piece.
• Design and Review: After the consultation, we create a detailed design or 3D rendering for you to review. You can request changes or approve the design at this stage.
• Craftsmanship and Delivery: Once the design is approved, our artisans begin crafting your piece. When completed, we securely ship the final jewelry to you.

The time frame depends on the complexity of the design, but typically, the process takes 2-3 weeks from consultation to delivery. We will keep you updated throughout each step of the process.

Yes! During the Design and Review stage, you can request changes to ensure the final piece meets your expectations. We will work with you until the design is perfect.

We use only the finest ethically sourced materials, including high-quality diamonds, gemstones, and precious metals, to ensure your custom piece is crafted to the highest standards.

Yes, a 50% deposit is required to begin the creation of your custom jewelry order.

After placing your order, you’ll receive an email confirming that we’ve received it. Please note, this is not a confirmation of order acceptance. Once we’ve processed your order and prepared it for shipping, you’ll receive another email with shipping confirmation. At this point, your order is officially accepted, and a contract is formed.

We offer the following shipping options based on your location:

• Domestic Shipping (United States): Economy: 5 to 8 business days and Standard: 3 to 4 business days
• International Shipping: DHL Express and USPS International

Delivery times for international shipping are calculated during checkout based on your destination.

Shipping costs will be displayed at checkout, depending on the shipping method you choose and your location.

Each of our pieces is made to order, so please allow 2-3 weeks for production. We will keep you updated throughout the process. If you need expedited delivery, please contact us, and we will do our best to accommodate your request.

Yes! Once your order is shipped, you’ll receive an email with a tracking number and courier details. Use this information to track your package and monitor delivery progress.

If your package is damaged or lost in transit, we’ll repair or replace the item at no extra cost to you. For damaged items, please notify us within 24 hours of delivery. For lost items, contact us within 24 hours of the expected delivery date.

Yes, we offer international shipping via DHL Express and USPS International. Please note that customs duties and taxes may apply, which are the responsibility of the customer. Customs processing may also cause delays, which are beyond our control.

We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can request a return within 30 days of receiving your item.

To be eligible for a return, your item must:

• Be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging.
• Include all original packaging, certificates, or documents that came with the item. Items that are worn, used, altered, or damaged, as well as custom-made or personalized jewelry, final sale items, and gift cards, cannot be returned.

To initiate a return, please email us at sales@radiantcarat.com with your order number. If your return is approved, we will provide you with a return shipping label and instructions on how to return your item. Returns sent back without approval will not be accepted.

Once we receive and inspect your return, we’ll notify you of the refund status. If approved, your refund will be processed within 10 business days and credited to your original payment method. Keep in mind that it may take extra time for your bank or credit card company to process the refund.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at sales@radiantcarat.com for assistance.

The quickest way to get a new item is to return the original one and place a separate order for the replacement. Once your return is accepted, you can proceed with the new purchase.

Yes! If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. The item must still be in the same condition as you received it, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Please inspect your order as soon as you receive it. If your item is defective, damaged, or if you received the wrong product, contact us immediately at sales@radiantcarat.com so we can resolve the issue quickly.

Shipping fees, as well as any applicable taxes or duties for international orders, are non-refundable unless the return is due to an error on our part, such as sending a defective or incorrect item.